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WorkCover physio in Brisbane.
Direct billing for accepted WorkCover QLD claims. Bring your claim number and we’ll handle the rest. Focused on functional recovery and a safe return to your work role.
Direct billing
No upfront payment for covered treatment
30 min initial
Injury assessment
Claim number
Accepted WorkCover claim
Return-to-work focus
Liaise with your case manager
What is WorkCover physiotherapy?
WorkCover QLD is Queensland’s workers’ compensation scheme. It provides financial and medical support to workers who sustain a work-related injury or illness. Physiotherapy is one of the most commonly funded allied health services under WorkCover QLD, as musculoskeletal injuries — to the muscles, tendons, ligaments, and spine — are among the most frequent workplace injuries reported.
WorkCover physiotherapy follows an evidence-based approach focused on reducing pain, restoring movement and strength, and supporting a safe and sustainable return to work. Your physiotherapist will assess and treat your injury with a view to your functional recovery goals — both in daily life and in your work role. Treatment may include manual therapy, exercise prescription, workplace ergonomics advice, and capacity-building programs.
If your claim covers physiotherapy and you have a claim number, we bill WorkCover QLD directly. No payment is required from you for the treatment covered under your claim.
Am I eligible?
To access physiotherapy under WorkCover QLD at Alpha Physio, you must meet the following conditions:
- Accepted claim: your WorkCover QLD claim must be accepted before your first appointment. We cannot bill WorkCover directly if your claim is still pending or has not been accepted.
- Valid claim number: you must provide a WorkCover QLD claim number at your first visit. This is issued when your claim is accepted.
- GP / WorkCover medical certificate: if your claim has been accepted you will have seen a GP and hold a GP / WorkCover medical certificate, which acts as the referral for your claim. Bring it to your first appointment.
- Employer-nominated provider: in some cases, your employer or insurer may nominate a treating provider. If this applies, check with your case manager before booking with Alpha Physio.
If you are unsure about the status of your claim, contact WorkCover QLD directly on 1300 362 128.
How the referral process works
Accessing WorkCover physiotherapy at Alpha Physio is a simple process. We aim to keep communication with your case manager straightforward so that the focus stays on your recovery.
- Confirm your claim is accepted — contact WorkCover QLD or check your claim status online before booking. Have your claim number ready.
- Book your appointment — call (07) 3279 3871 or book online. Let us know your appointment is under a WorkCover QLD claim so we can set up your billing file correctly.
- Attend your initial assessment — bring your WorkCover QLD claim number and any relevant medical documentation. Your physiotherapist will conduct a thorough assessment of your injury.
- Treatment & progress reporting — your physiotherapist develops a treatment plan and provides progress reports to WorkCover QLD as required.
- Return-to-work planning — where appropriate, your physiotherapist liaises with your employer and case manager to support a graduated, safe return to your work role.
What happens at your appointment
Your initial WorkCover physiotherapy appointment typically runs for 30 minutes. Your physiotherapist will take a detailed history of your workplace injury — the mechanism of injury, your current symptoms, and any previous treatment. A physical assessment follows, examining the affected body region and assessing movement, strength, neurological function where relevant, and functional capacity. All treatment is provided within the scope of your WorkCover QLD claim.
Billing & documents
What you need to bring and what to expect on the billing side:
Claim number — essential for billing, issued by WorkCover QLD once your claim is accepted.
Medical certificate — if you have a workers’ compensation medical certificate from your GP, bring it along.
Direct billing — handled directly between Alpha Physio and WorkCover QLD, no upfront payment from you.
WorkCover QLD — helpline 1300 362 128, use this to confirm claim status before booking.
Related conditions
Common workplace injuries managed through WorkCover physiotherapy at Alpha Physio:
Frequently asked questions
Please bring your WorkCover QLD claim number to your first appointment, as this is essential for billing. Bring your GP / WorkCover medical certificate as well, as this acts as the referral for your claim. Any other medical documentation you have is also helpful for your physiotherapist.
To have an accepted WorkCover QLD claim, you will already have seen a GP and been issued a GP / WorkCover medical certificate, which acts as the referral for your claim. Once your claim is accepted, you can book directly with Alpha Physio using your claim number. If your employer or insurer has nominated a treating provider, check with your case manager before booking elsewhere.
WorkCover QLD will notify you and your employer in writing when your claim is accepted. You can also check the status of your claim by contacting WorkCover QLD directly on 1300 362 128 or logging into your online account. Alpha Physio can only bill WorkCover directly once your claim has an accepted status and you have a valid claim number.
Call us on (07) 3279 3871 or book online through our Cliniko booking system. When you make your booking, let us know your appointment is under a WorkCover QLD claim and have your claim number ready. We will confirm the billing arrangement and set up your file before your first visit.